The International Maritime Organization (IMO) has announced a Grade G6 ICT Client Support Assistant position within its Administrative Division. The role focuses on providing advanced ICT support, Microsoft 365 administration, identity management, and end-user services across the organization.
IMO ICT Client Support Assistant 2026
Organization: International Maritime Organization (IMO)
Division: Administrative Division
Position: ICT Client Support Assistant
Classification: G6
Vacancy Announcement: G.S. 26-08
Admin Number: ADMIN/26/46
Post Number: 50003047
Date Issued: August 5, 2026
Application Deadline: September 2, 2026
Location: United Kingdom
Contract: First-year probationary, with possible extension subject to satisfactory performance
The position is limited to local status, meaning applicants must have unrestricted permission to live and work in the UK.
Salary and Benefits
The position offers approximately £48,722 net per year, subject to applicable deductions.
The vacancy also lists benefits including:
- Medical insurance
- UN pension scheme
- Income-tax-free salary in the UK, as stated in the vacancy
What the Role Involves
The ICT Client Support Assistant will provide advanced technical support and administration across the organization’s Microsoft environment.
Key responsibilities include:
Service Desk and User Support
The successful candidate will:
- Handle first- and second-line technical support requests
- Log, prioritize, and resolve incidents within service-level targets
- Troubleshoot hardware, software, connectivity, and end-user device problems
- Communicate with users throughout the ticket lifecycle
- Contribute to root-cause analysis and preventive measures
- Maintain a user-focused support service
Microsoft 365 and Identity Administration
The role requires administration of major Microsoft services, including:
- Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- Microsoft Entra ID
- Active Directory
- MFA
- Conditional Access
- SSO
- Hybrid identity environments
- Azure AD Connect
The successful applicant will also manage user accounts, permissions, licensing, and access controls.
Financial Systems Security
The position also involves supporting access administration for financial platforms used by the organization, including JPMorgan Chase & Co. and Barclays.
Responsibilities include:
- Provisioning and deactivating user access
- Managing roles and permissions
- Managing digital security tokens
- Conducting access audits
- Coordinating with financial institutions on security and compliance matters
Onboarding and Offboarding
The successful candidate will coordinate ICT-related onboarding and offboarding, including:
- Setting up user accounts
- Configuring devices
- Installing software
- Providing ICT orientation
- Deactivating accounts
- Managing returned equipment
- Supporting data-security procedures
- Conducting induction sessions on collaboration tools and ICT policies
Required Technical Skills
Applicants should have strong technical knowledge in areas including:
- Windows Server
- Active Directory Domain Services
- DNS
- DHCP
- Group Policy
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- PowerShell
- Identity and access management
- MFA
- Conditional Access
- SSO
- Hybrid cloud and on-premises environments
- IT service management
Experience with ServiceNow or a similar service-management platform is desirable.
Professional Experience
The vacancy requires a minimum of six years of progressively responsible experience providing technical and administrative support in an enterprise or international ICT environment.
Applicants are also required to have experience with:
- Microsoft infrastructure and cloud services
- Windows Server
- Active Directory
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- Complex authentication and connectivity troubleshooting
- Windows and VPN support
- End-user technical support
- Supporting meetings, conferences and hybrid collaboration events
- Preparing technical documentation and user guidance
Education
The vacancy states that secondary education to university entrance standard is essential.
Additional training or certifications in areas such as Microsoft administration, Azure, Microsoft Entra ID, SharePoint, or service management are desirable.
Language Requirements
English proficiency, both oral and written, is essential.
Knowledge of another official UN language is considered an asset.
Important Eligibility Requirement
One of the most important points for applicants is the local-status requirement.
The vacancy states that applicants must have unhindered permission to live and work in the UK.
Therefore, this position is not presented as a general international vacancy with relocation or visa sponsorship for overseas applicants.
How to Apply
Applicants should apply through the official IMO Vacancy Portal and carefully review the complete vacancy announcement before submitting their application.
The stated deadline is September 2, 2026.
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