Professionals with experience in medical billing, insurance follow-up, patient accounting, or healthcare collections may be interested in a current opportunity with UNC Health in North Carolina. The organization is hiring for a Revenue Cycle Representative – Patient Accounting, a full-time remote position supporting insurance claims, patient accounts, payments, and revenue cycle activities.
The position is based within UNC Health’s Shared Services organization and is assigned to Patient Accounting. The employer lists the role as a day-shift position with a standard schedule of 40 hours per week.
UNC Health says its workforce includes more than 56,000 teammates working across North Carolina to improve the health and well-being of the communities it serves.
Background & Job Description
The Revenue Cycle Representative – Patient Accounting position focuses on the financial and administrative side of healthcare delivery.
The successful candidate will work with outstanding insurance claims, claim edits, denials, patient accounts, payments, and account reconciliation. The role requires employees to follow up on unpaid and denied claims while maintaining accounts receivable at acceptable aging levels.
The position also involves working with insurance companies, patients, physicians, and internal departments to investigate and resolve account discrepancies.
Because the job is designated as remote, it may appeal to experienced healthcare revenue-cycle professionals seeking a work-from-home opportunity with a major US healthcare organization.
Key Responsibilities
The Revenue Cycle Representative will be responsible for a range of patient accounting and insurance-related activities.
Major responsibilities include:
- Submitting insurance claims accurately and on time.
- Following up on unpaid and denied claims.
- Preparing and processing claim rebills.
- Responding to insurance claim denials.
- Following up with insurance carriers and supporting collections.
- Investigating discrepancies involving charges and payments.
- Processing appropriate corrections, write-offs, refunds, and adjustments.
- Editing claims within the employee’s authorized scope.
- Escalating issues when necessary.
- Contacting insurance carriers regarding authorizations and referral approvals.
- Researching medical records when documentation is required to support medical necessity.
- Submitting requested medical information to insurance carriers.
- Reviewing and correcting patient invoices and accounts.
- Maintaining assigned work queues.
- Reviewing third-party correspondence.
- Resolving secondary billing and non-payment issues.
- Posting insurance and patient payments and denials.
- Reconciling accounts.
- Reading and interpreting Explanation of Benefits (EOBs).
- Documenting collection activities accurately and thoroughly.
The role also requires employees to identify recurring problems or trends and communicate suggestions to management concerning payer, system, or escalated account issues.
Qualifications
The listed minimum education requirement is a high school degree. No specific professional license or certification is identified in the vacancy listing.
More importantly, candidates are required to have two years of experience in hospital or physician insurance-related activities.
The accepted experience areas include:
- Authorization
- Billing
- Insurance follow-up
- Call-center operations
- Collections
This makes the vacancy particularly relevant to candidates who already have practical experience within the US healthcare revenue cycle.
Skills and Professional Competencies
Applicants should be comfortable working with healthcare insurance processes, patient accounts, and financial records.
Useful capabilities for the position include:
- Insurance claim follow-up.
- Medical billing knowledge.
- Understanding of healthcare insurance plans and policies.
- Denial management.
- Account reconciliation.
- Payment posting.
- Claims analysis.
- EOB interpretation.
- Strong attention to detail.
- Accurate documentation.
- Problem-solving skills.
- Professional communication.
- Ability to manage work queues.
- Ability to meet productivity and quality standards.
The position requires employees to maintain a basic understanding of health insurance plans, policies, and procedures while accurately documenting their work.
Remote Work Opportunity
One of the notable features of this vacancy is its remote work assignment.
UNC Health lists the position as a remote role while identifying the job location as Raleigh, North Carolina. It is a full-time position with a day-job schedule and 40 standard hours per week.
Candidates should carefully review the employer’s application and employment eligibility requirements to determine whether they are eligible to work for the organization.
The employer also states that employment eligibility is verified through the Form I-9 and E-Verify process.
Salary and Employment Details
The advertised hiring range for the position is $18.48 to $25.89 per hour. UNC Health notes that individual pay offers are determined according to experience and internal equity.
At 40 hours per week, the advertised hourly range corresponds to an approximate annualized range of $38,438 to $53,851 before taxes, assuming 52 weeks of full-time work. Actual compensation depends on the employer’s final offer and individual circumstances.
Job Details
| Category | Details |
|---|---|
| Employer | UNC Health / NC Health |
| Position | Revenue Cycle Representative – Patient Accounting |
| Job ID | 238531 |
| Location | Raleigh, North Carolina |
| Work type | Full time |
| Work arrangement | Remote |
| Schedule | Day shift |
| Hours | 40 per week |
| Hiring range | $18.48–$25.89 per hour |
| Minimum education | High school degree |
| Required experience | 2 years in hospital or physician insurance-related activities |
| Department | Patient Accounting |
| Division | Shared Services |
The vacancy is employed by NC Health, a private, wholly owned subsidiary of UNC Health Care System, within a shared-services department.
Why This Opportunity May Be Worth Considering
Healthcare revenue cycle professionals play an important role in ensuring that healthcare organizations receive appropriate payment for services while patient accounts and insurance claims are accurately managed.
This position provides exposure to several areas of the revenue cycle, including claims submission, insurance follow-up, denials, payment posting, account reconciliation, authorizations, and collections.
The role may therefore be suitable for professionals looking to build a longer-term career in patient accounting, medical billing, insurance operations, or healthcare revenue cycle management.
UNC Health’s current careers portal also shows additional revenue-cycle opportunities, including senior revenue cycle and billing positions, demonstrating that the organization recruits across several areas of its revenue-cycle operations.
How to Apply
Interested candidates can apply through the employer’s official UNC Health careers portal. The current listing provides an Apply Now option for the Revenue Cycle Representative – Patient Accounting position.
Applicants should prepare a current résumé highlighting their healthcare revenue cycle experience, particularly experience with:
- Insurance billing.
- Claims follow-up.
- Denial management.
- Collections.
- Authorizations.
- Patient accounting.
- Payment posting.
- Account reconciliation.
Candidates should also ensure that their employment history clearly demonstrates the required two years of hospital or physician insurance-related experience.
Apply through the official UNC Health careers portal
Final Words
The UNC Health Revenue Cycle Representative – Patient Accounting vacancy offers an opportunity for an experienced healthcare revenue-cycle professional to join a major healthcare organization in a full-time remote role.
The position requires a high school diploma and at least two years of experience in hospital or physician insurance-related activities, including authorization, billing, follow-up, call-center, or collections work. The advertised hiring range is $18.48–$25.89 per hour, with a 40-hour workweek and day-shift schedule.
For professionals already working in US healthcare revenue cycle operations, patient accounting, medical billing, or insurance collections, this role could provide a strong opportunity to apply existing skills in a remote environment while contributing to UNC Health’s broader healthcare operations.
Applicants should review the official vacancy carefully and confirm their work authorization and employment eligibility before applying.
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