UNICEF Digital Impact Assistant (G-5) 2026 | Information and Communication Technology Career Opportunity offers experienced IT professionals the chance to support UNICEF’s digital and ICT operations in Florence, Italy.
Background & Job Description
UNICEF is recruiting a Digital Impact Assistant, G-5 for its Office of Strategy and Evidence – Innocenti in Florence, Italy.
The fixed-term position focuses on providing first-line IT support to UNICEF staff and consultants while helping maintain reliable ICT applications, equipment and processes.
The role involves troubleshooting technical issues, supporting technology migrations and helping users adopt digital tools and systems.
Tasks
The successful candidate will support UNICEF’s ICT operations by:
- Providing first-line technical support
- Diagnosing and resolving ICT problems
- Supporting UNICEF conferences and events
- Maintaining ICT equipment and software records
- Preparing and maintaining support documentation
- Helping users with digital tools and systems
- Monitoring the Message Broadcast mailbox
- Supporting technology migrations and other ICT activities
Qualifications
Education and Certification
Completion of secondary education is mandatory.
University-level training in areas such as Computer Science, Information Systems, Telecommunications, or Engineering is an asset.
Relevant certifications such as A+ or ITIL Foundation are also considered an asset.
A relevant Bachelor’s degree may replace three years of related work experience, while a relevant Master’s degree may replace an additional two years.
Experience
Applicants must have at least five years of practical experience in Information Technology Support, including systematic troubleshooting and analytical problem-solving.
Experience with IT products, diagnostic tools, Microsoft Windows, and Microsoft 365 is desirable.
Fluency in English is required. Knowledge of another UN official language or Italian is an asset.
Additional Information
Job level: G-5
Contract: Fixed Term Appointment
Duty station: Florence, Italy
Functional area: Information Communication Technology
Deadline: October 5, 2026
The vacancy is specifically open to EU citizens or candidates holding a valid Italian work permit.
UNICEF also states that it does not charge applicants fees at any stage of recruitment.
How to Apply
Interested candidates should review the complete vacancy requirements and submit their application through the official UNICEF Careers platform before the deadline.
Application deadline: October 5, 2026.
Frequently Asked Questions
What is the UNICEF Digital Impact Assistant position?
It is a G-5 fixed-term ICT opportunity supporting first-line IT services, digital tools, equipment, and technology processes at UNICEF Innocenti in Florence.
Where is the position based?
The position is based in Florence, Italy.
How much IT experience is required?
At least five years of practical IT support experience is required, although relevant university qualifications can substitute for some experience as specified in the vacancy.
Is a university degree mandatory?
Completion of secondary education is mandatory. University-level education is an asset, and relevant degrees may substitute for specified years of work experience.
What language is required?
Fluency in English is required. Knowledge of Italian or another official UN language is an asset.
When does the application close?
The application deadline is October 5, 2026.
Final Thoughts
The UNICEF Digital Impact Assistant opportunity is aimed at experienced ICT professionals interested in supporting digital operations within the United Nations system. Candidates should carefully check the citizenship or Italian work-permit requirement before applying.
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