International Rescue Committee (IRC) Hiring: Associate Director – Production & Business Operations | Remote + Competitive Pay. International Rescue Committee (IRC) Hiring: Associate Director – Production & Business Operations | Remote + Competitive Pay is a high-level opportunity for experienced professionals in multichannel fundraising and operations. This remote, full-time position with the International Rescue Committee (IRC) offers a competitive salary in the range of $105,000 to $115,000 USD for US-based candidates. The Associate Director will lead the Business Operations unit for the Marketing & Mobilization USA (MMUSA) team, serving as the operational hub for executing omnichannel fundraising campaigns across key donor audiences. This is a critical leadership role focused on driving operational excellence and integrated campaign delivery for a leading global humanitarian organization.
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Background & Job Description
The IRC is seeking an Associate Director, Production & Business Operations to lead the operational execution of their fundraising and direct marketing campaigns. This role is essential to ensure high-quality, timely, and integrated delivery of campaigns across various channels, including email, SMS, direct mail, and telemarketing. The position reports to the Senior Director of MMUSA and involves supervising production and budget management staff. The successful candidate will be the strategic link between campaign strategy and execution, maintaining strong campaign performance and brand integrity.
International Rescue Committee (IRC) Hiring: Associate Director – Production & Business Operations | Remote + Competitive Pay
Tasks
Key responsibilities for this role include:
- Campaign Execution & Production Oversight: Directing all aspects of multichannel campaign production, ensuring adherence to timelines, quality standards, and donor experience goals.
- Team Leadership & Vendor Management: Supervising production staff (Officer, Senior Manager, and Manager roles) and managing external vendor relationships for print, mailshop, telemarketing, and digital channels.
- Strategic Workflow & Process Improvement: Designing and evolving Standard Operating Procedures (SOPs) and documentation, and driving process optimization to enhance efficiency and consistency across production streams.
- Cross-Functional Collaboration: Partnering closely with strategy, analytics, creative, and MarTech teams to oversee the trafficking of creative and data assets, including segmentation and list pulls.
- Innovation & Operational Excellence: Championing continuous improvement and staying current on channel innovations and nonprofit best practices.
Qualifications
Education and Certification
- A Bachelor’s degree in communications, marketing, nonprofit management, liberal arts, or a related field is typically required, or an equivalent combination of education and experience.
Experience
- A minimum of 8 years of experience in multichannel fundraising or direct marketing campaign execution is necessary, with experience in at least two channels preferred.
- Candidates should have at least 2 years of experience managing production staff and leading complex cross-functional workflows.
- Proficiency in CRM and marketing platforms like Salesforce, Springboard, Pardot, and Mobile Commons is a strong requirement.
- Demonstrated expertise in advanced project management, prioritization, creative and data trafficking, and vendor management is essential.
Additional Information
This is a full-time, remote role, allowing applicants to work from a home or alternate workspace within the United States. The IRC is an organization dedicated to its mission of helping people survive, recover, and rebuild their lives. Candidates should have a deep commitment to the IRC’s mission and a passion for donor-centered fundraising.
APPLY FOR THE IRC ASSOCIATE DIRECTOR JOB
Interested applicants should view the official job posting on the International Rescue Committee’s careers portal or on reputable job boards where the role is advertised to get the most accurate and recent application details.
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