The IMO ICT Client Support Assistant Vacancy 2026 offers an international ICT career opportunity in the UK with an approximate tax-free net salary of £48,722 per year. Learn about the Grade G6 position, eligibility requirements, Microsoft 365 responsibilities, required experience, and how to apply.
The IMO ICT Client Support Assistant Vacancy 2026 is an opportunity for an experienced information and communications technology professional to join the International Maritime Organization (IMO) in the United Kingdom.
The position is classified at Grade G6 and focuses on advanced ICT client support, Microsoft 365 administration, identity and access management, endpoint services and technical support across the Organization. The vacancy requires professionals with substantial enterprise ICT experience, particularly in Microsoft infrastructure, Microsoft 365, Active Directory and cloud identity services.
The role offers an approximate net salary of £48,722 per year, subject to deductions, with benefits that include medical insurance and participation in the UN pension scheme. However, the position is restricted to local status, meaning applicants must already have unhindered permission to live and work in the UK.
IMO ICT Client Support Assistant Vacancy 2026 at a Glance
| Job Detail | Information |
|---|---|
| Organization | International Maritime Organization (IMO) |
| Position | ICT Client Support Assistant |
| Division | Administrative Division |
| Grade | G6 |
| Vacancy Announcement | G.S. 26-08 |
| Admin Number | ADMIN/26/46 |
| Post Number | 50003047 |
| Date Issued | 5 August 2026 |
| Application Deadline | 2 September 2026 |
| Location | United Kingdom |
| Contract | First-year probationary, with possible extension |
| Salary | Approximately £48,722 net per year |
| Work Status | Local status only |
| Minimum Experience | 6 years of progressively responsible ICT experience |
| Education | Secondary education to university entrance standard |
| Language | English essential |
About the International Maritime Organization
The International Maritime Organization (IMO) is a specialized agency of the United Nations responsible for developing the global regulatory framework for international shipping.
Although the position is an ICT role rather than a maritime operations position, effective technology infrastructure is essential to supporting the organization’s staff, meetings, conferences, information systems and day-to-day operations.
The ICT Client Support Assistant will therefore contribute to the organization’s operational effectiveness by ensuring that employees have reliable access to digital services, communication platforms, devices and information systems.
What Is the IMO ICT Client Support Assistant Job?
The IMO ICT Client Support Assistant is an advanced technical support and systems administration position.
The successful candidate will provide first- and second-line technical support while also administering important Microsoft technologies used across the organization.
The role covers areas including:
- Microsoft 365 administration
- Microsoft Entra ID
- Active Directory
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
- Windows Server
- Endpoint devices
- Identity and access management
- Multi-factor authentication
- Conditional access
- Hybrid identity
- PowerShell
- ICT asset management
- Service management
- Technical documentation
This makes the vacancy particularly suitable for an ICT professional who has progressed beyond basic helpdesk support and has experience independently handling complex enterprise technology issues.
Key Responsibilities of the IMO ICT Client Support Assistant
1. Service Desk and Technical Support
The successful candidate will handle first- and second-line technical support requests.
Responsibilities include logging and prioritizing incidents, troubleshooting hardware and software problems, resolving connectivity issues, and escalating complex cases when necessary.
The role also requires employees to be kept informed throughout the ticket lifecycle and for technical solutions to be properly documented.
The incumbent will contribute to root-cause analysis and preventive measures designed to reduce recurring incidents and improve ICT service quality.
2. Microsoft 365 Administration
Microsoft 365 is a major component of this vacancy.
The ICT Client Support Assistant will configure, maintain and optimize services including:
- Exchange Online
- SharePoint Online
- OneDrive
- Microsoft Teams
- Teams Telephony
The position also involves monitoring service health, capacity and performance and addressing technical problems with limited supervision.
Candidates with practical Microsoft 365 administration experience should therefore pay particular attention to this aspect of the vacancy.
3. Identity and Access Management
Another significant responsibility involves managing user identities and access controls.
The successful candidate will support the full lifecycle of user accounts, including onboarding, offboarding, and role changes.
The position also covers:
- Microsoft Entra ID
- Active Directory
- Multi-factor authentication
- Conditional Access
- Single sign-on
- Licensing
- Hybrid identity environments
- Azure AD Connect
Applicants should be comfortable working with identity and security controls because the role requires maintaining secure access to organizational information and services.
4. Financial System Security Administration
The position also has responsibilities related to access management for financial systems.
The ICT Client Support Assistant will support user access to financial platforms associated with JPMorgan Chase & Co. and Barclays based on requests from the Finance Section.
Duties include provisioning and deactivating user roles, managing access permissions and digital security tokens, conducting access audits, and coordinating with financial institutions on security and compliance matters.
5. User Onboarding and Offboarding
The role involves coordinating ICT requirements when personnel join or leave the organization.
For new staff, this can include:
- Creating user accounts
- Configuring devices
- Installing software
- Providing ICT orientation
- Delivering induction sessions
- Introducing users to collaboration tools and ICT policies
For departing personnel, the incumbent will support secure deactivation, asset recovery, and data-security procedures.
6. Hardware and Asset Management
The successful applicant will maintain ICT asset records and ensure equipment is properly assigned, tagged, and available for audit purposes.
The position also supports:
- Repairs
- Warranty processing
- Equipment refreshes
- Secure disposal
- Equipment moves
- Office relocations
Strong organizational skills and accurate record-keeping are therefore important.
7. Documentation and User Training
The position requires the creation and maintenance of technical documentation, knowledge-base articles, user guides and self-help resources.
The ICT Client Support Assistant will also provide training to users on Microsoft 365, devices and ICT service procedures.
This means applicants should be capable of explaining technical concepts clearly to colleagues who may not have an IT background.
IMO ICT Client Support Assistant Requirements
Professional Experience
The vacancy requires a minimum of six years of progressively responsible experience providing technical and administrative support in an enterprise or international ICT environment.
Applicants must also have experience with Microsoft infrastructure and cloud services, including:
- Windows Server
- Active Directory
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
Experience independently troubleshooting complex authentication, connectivity, Windows, Microsoft 365, VPN, and end-user support issues is also required.
The organization further requires experience supporting users during meetings, conferences, or hybrid collaboration events.
Technical documentation and user guidance experience are also required.
Experience with ServiceNow or another ICT service-management platform is desirable.
Education Requirements
Secondary education to university entrance standard is essential.
Additional training or professional certifications are desirable, particularly in areas such as:
- Microsoft Windows Server Administration
- Microsoft Exchange
- Microsoft 365 Administration
- Microsoft Azure
- Microsoft Entra ID
- SharePoint Administration
- IT service management
Candidates who have supplemented their formal education with relevant Microsoft or service-management training may therefore be well positioned for the role.
Technical Skills Required
The vacancy places considerable emphasis on enterprise Microsoft technology.
Applicants should demonstrate knowledge of:
- Windows Server
- Active Directory Domain Services
- DNS
- DHCP
- Group Policy
- Microsoft Exchange
- Microsoft Entra ID
- Microsoft 365
- PowerShell
- Hybrid cloud environments
- On-premises infrastructure
- ServiceNow or similar service-management platforms
Experience with PowerShell scripting and automation is particularly useful because the position expects the incumbent to use technology to improve operational efficiency.
Important Soft Skills
Technical expertise alone is not enough for this position.
The IMO is seeking someone who can provide responsive and professional service to staff, delegates and other stakeholders.
Important competencies include:
- Client orientation
- Professionalism
- Reliability
- Accountability
- Communication
- Teamwork
- Initiative
- Sound judgment
- Adaptability
- Problem-solving
- Ability to prioritize competing demands
- Ability to remain calm under pressure
The ability to communicate technical information clearly to non-technical users is especially important in a client-support position.
Language Requirements
English proficiency, both oral and written, is essential.
Knowledge of another official United Nations language is considered an asset.
Applicants should therefore clearly demonstrate their English communication abilities through their professional experience and application materials.
IMO ICT Client Support Assistant Salary and Benefits
The vacancy offers an approximate net salary of £48,722 per annum, subject to deductions.
The position also includes excellent benefits, including:
- Medical insurance
- UN pension scheme
The first year of the contract will be probationary, with the possibility of further extension depending on satisfactory performance.
One of the most important conditions is that the position is limited to local status.
Who Can Apply?
The vacancy is particularly relevant to experienced professionals such as:
- ICT client support specialists
- IT support analysts
- Microsoft 365 administrators
- Systems administrators
- Infrastructure support specialists
- Desktop support engineers
- Identity and access management professionals
- IT service desk specialists
- Microsoft systems engineers
- Enterprise IT support professionals
However, candidates should carefully assess their experience against the six-year professional experience requirement and the specific Microsoft infrastructure competencies listed in the vacancy.
How to Prepare a Strong Application
Applicants should tailor their CV to the technical requirements rather than submitting a generic IT resume.
Your application should clearly demonstrate experience with Microsoft 365, Entra ID, Active Directory, Exchange, Windows Server, and end-user support.
Where appropriate, highlight practical achievements involving:
- Resolving complex technical incidents
- Managing Microsoft 365 environments
- Supporting user onboarding and offboarding
- Implementing MFA and access controls
- Managing enterprise devices
- Supporting conferences and hybrid meetings
- Automating tasks using PowerShell
- Maintaining technical documentation
- Managing ICT assets
- Using ServiceNow or another ITSM platform
Relevant Microsoft certifications and service-management training should also be clearly identified.
IMO ICT Client Support Assistant Vacancy 2026 Deadline
The vacancy was issued on 5 August 2026, and applications must be submitted by 2 September 2026.
Because the closing date is approaching, eligible candidates should carefully review their qualifications and submit their applications before the stated deadline.
Applicants should also remember that the position requires unhindered permission to live and work in the UK. This local-status condition should be verified before applying.
How to Apply for the IMO ICT Client Support Assistant Vacancy 2026
Interested candidates should use the official IMO Vacancy Portal to review the complete vacancy announcement and application instructions.
IMO Vacancy Portal – ICT Client Support Assistant
Before submitting an application, candidates should verify the closing date, local-status requirement, qualifications, experience requirements, and any instructions provided by IMO.
Final Thoughts
The IMO ICT Client Support Assistant Vacancy 2026 is a strong opportunity for an experienced enterprise ICT professional seeking a career within a United Nations organization.
The G6 position combines client support with Microsoft 365 administration, identity management, infrastructure support, cybersecurity-related access administration, asset management and user training. With an approximate £48,722 net annual salary, medical insurance and UN pension benefits, the role offers a competitive package for qualified candidates.
However, this is not an entry-level IT position. The vacancy requires at least six years of progressively responsible ICT experience, substantial Microsoft infrastructure knowledge, and the ability to independently resolve complex technical problems.
Most importantly, applicants must have unhindered permission to live and work in the UK, as the position is restricted to local status.
Candidates who meet these requirements should review the official vacancy and submit their application before 2 September 2026.
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