The Best4Business Group Research Administrator Job 2026 – Apply for a Permanent Hybrid Position in Cambridgeshire offers an opportunity for candidates interested in research, genealogy, probate, administration, case management, and client relations.
Best4Business Group is seeking two Research Administrators to join its teams in Cambourne, near Cambridge, Cambridgeshire, United Kingdom.
The positions are permanent and full-time, with a hybrid working option available. Successful candidates will manage their own caseloads, conduct genealogy and investigative research, communicate with clients and professional third parties, and maintain detailed case records.
The employer offers a competitive salary alongside performance-related commission and a benefits package that includes professional training, pension contributions, a share option scheme and opportunities to gain relevant formal qualifications.
Best4Business Group Research Administrator Job: Key Details
Company: Best4Business Group
Position: Research Administrator
Number of Positions: Two
Location: Cambourne, near Cambridge, Cambridgeshire, UK
Employment Type: Permanent
Hours: Full-time
Working Arrangement: Hybrid option available
Salary: Competitive; specific amount not stated
Additional Earnings: Performance-related commissions
Holiday: 20 days plus bank holidays
Pension: Approved contributory pension
Share Scheme: Approved share option plan
Training: On-the-job and external professional training
Professional Development: Funding or part-funding for relevant formal qualifications
Career Opportunity: Potential pathway to becoming a recognised Paralegal for Probate Research.
Background & Job Description
Best4Business Group works in a specialist field involving the tracing of:
Heirs
and:
Beneficiaries
connected with:
Lost assets
Unclaimed assets
and:
Deceased estates.
Research Administrators play an important role in this process.
They conduct research to identify relevant individuals, manage case information, communicate with clients and support cases through different stages of the research process.
Manage an Allocated Caseload
Successful applicants will be responsible for managing:
Their own allocated caseload.
This means employees need to work independently and take responsibility for progressing assigned cases.
The work includes research, correspondence, client communication and administrative responsibilities.
Genealogy Research
One of the most distinctive elements of this position is:
Genealogy research.
Employees will use specialist genealogy tools alongside software applications and online resources to locate individuals connected with particular cases.
Candidates with an interest in family history, investigative research or historical records may find this aspect particularly interesting.
Tracing Heirs and Beneficiaries
The wider purpose of the research is to help trace:
Heirs
and:
Beneficiaries.
Cases can relate to lost or unclaimed assets and deceased estates.
This means Research Administrators need patience, accuracy and the ability to work systematically through available information.
Investigative Research
The role also has an investigative element.
Research Administrators may need to combine information from multiple sources to determine:
Who an individual is
How people are connected
and:
How they can be contacted.
Strong analytical skills and attention to detail can therefore be valuable.
Contacting Identified Individuals
After identifying relevant people, Research Administrators may contact them through:
Telephone
Letters
or:
In-person communication.
Applicants should therefore be comfortable communicating professionally through several channels.
Client Engagement
Research Administrators are responsible for:
Securing and managing client engagements.
This makes the position more than a desk-based research role.
Successful employees need to explain information clearly, build trust, and develop professional relationships with members of the public.
Client-Facing Experience
Previous:
Client-facing experience
is preferred.
The employer particularly values candidates who have experience communicating with clients:
By telephone.
Experience from customer service, sales, administration, call centres or other client-facing environments could therefore be useful.
Administrative Responsibilities
Research Administrators must complete all administrative work associated with their caseloads.
This can include:
Recording correspondence
Updating case information
Documenting actions
Managing incoming communications
and:
Maintaining accurate records.
Strong organization is essential when multiple cases are active simultaneously.
Case Management System
A major responsibility is maintaining the integrity of the company’s:
Case management system.
Employees need to accurately record:
Incoming correspondence
Outgoing correspondence
and:
Important actions taken during each case.
This requires consistent attention to detail.
Telephone Responsibilities
Research Administrators also handle incoming telephone calls from:
Internal contacts
and:
External contacts.
Professional telephone communication is therefore an important part of the position.
Liaising With Professional Third Parties
The role involves communicating with:
Professional third parties
during casework.
Applicants need to be able to establish professional relationships and communicate case-related information appropriately.
Personal and Team Targets
Employees are expected to work toward:
Individual targets
and:
Team targets.
The position may therefore particularly suit people who enjoy measurable goals and are motivated by performance.
Qualifications and Experience
The source does not specify a mandatory university degree or a particular academic qualification for this Research Administrator vacancy.
Instead, the employer emphasizes practical abilities and personal qualities.
Candidates should therefore focus on demonstrating relevant:
Research
Administrative
Communication
IT
and:
Client-care skills.
Ability to Work Independently
Successful candidates should be able to:
Work diligently and independently.
Because employees manage their own caseloads, they need to take responsibility for organizing and progressing their work.
Strong Communication Skills
Communication is central to the position.
Applicants should be able to communicate effectively with:
Clients
Colleagues
Members of the public
and:
Professional third parties.
Both written and verbal communication skills are valuable.
Relationship-Building Skills
Best4Business Group is also looking for candidates capable of building:
Positive professional relationships.
This is particularly important when dealing with people who may have little previous knowledge of probate or genealogy research.
Empathy
The employer specifically identifies:
Empathy
as a desirable personal quality.
This makes sense given that some cases involve deceased estates and communication with family members or potential beneficiaries.
Candidates need to handle conversations sensitively and professionally.
Teamwork
Although Research Administrators manage individual caseloads, they also need to work effectively as:
Part of a team.
Applicants should therefore demonstrate that they can combine independent work with collaboration.
Working Under Pressure
Candidates should be capable of:
Performing effectively under pressure.
Managing several cases and communication channels simultaneously can require careful prioritization.
IT Skills
Good:
IT skills
are another stated requirement.
Research Administrators use genealogy tools, online resources, software and internal case-management systems.
Applicants should therefore be comfortable learning new digital tools.
Numeracy Skills
The employer also seeks candidates with:
Good numeracy skills.
Candidates should highlight relevant administrative, financial or analytical experience where appropriate.
Training Provided
Professional development is one of the stronger features of the opportunity.
Best4Business Group provides:
On-the-job training
as well as access to:
Bespoke training providers.
This can help employees build specialist knowledge after joining.
Formal Qualifications
The company also offers:
Funding or part-funding
toward relevant formal training.
This may appeal to candidates looking for a permanent position that also provides opportunities to develop recognized professional skills.
Paralegal for Probate Research Opportunity
One particularly notable career-development opportunity is the possibility of becoming a:
Recognised Paralegal for Probate Research.
For candidates interested in legal research, probate or genealogy, this could provide a pathway toward a more specialized professional career.
Salary
The position offers a:
Competitive salary.
However, the source does not provide a specific salary figure.
Applicants should therefore avoid relying on estimated salary figures from unrelated vacancies and confirm the exact compensation directly with the employer during recruitment.
Performance-Related Commission
In addition to salary, employees can potentially receive:
Performance-related commissions.
The source does not provide a guaranteed commission amount.
Actual additional earnings may therefore depend on individual performance and the employer’s commission structure.
Annual Salary Review
The supplied vacancy information states that salary is:
Reviewed annually.
Candidates can ask about the company’s review process when discussing compensation.
Pension
The benefits package includes an:
Approved contributory pension.
Applicants should consult the employer for contribution rates and eligibility conditions.
Share Option Scheme
Employees may also participate in an:
Approved share option plan.
The source does not provide the detailed terms, so candidates should request current scheme information directly from the employer.
Health and Wellbeing
The benefits listed include an:
Employee Well Being and Support Health Cash Plan.
This forms part of the wider employment package.
Holiday Allowance
Employees receive:
20 days’ holiday
plus:
Bank holidays.
Candidates should verify how annual leave operates during their first year and whether entitlement changes with service.
Hybrid Working
The position offers a:
Hybrid working option.
However, it remains based in:
Cambourne, near Cambridge.
Candidates should therefore not interpret “hybrid” as meaning that the position can be performed remotely from anywhere.
How Many Days Can You Work From Home?
The vacancy information does not specify the exact number of remote-working days.
Applicants should confirm the current hybrid schedule with Best4Business Group during recruitment.
Who Should Apply?
The opportunity may particularly suit candidates interested in:
Genealogy
Research
Probate research
Administration
Case management
Client care
Customer service
Investigative research
Records management
and:
Legal or professional services.
Previous experience in one of these areas could strengthen an application, but applicants should focus carefully on the actual requirements of the vacancy.
Transferable Experience
Candidates may have relevant transferable experience from jobs involving:
Customer service
Telephone support
Administration
Sales
Research
Records management
or:
Client relationship management.
The employer specifically prefers previous client-facing experience, especially telephone communication.
How to Strengthen Your CV
Applicants should tailor their CV toward the core requirements.
Strong examples could demonstrate:
Independent working
Research ability
Attention to detail
Client communication
Record keeping
IT skills
Numeracy
Teamwork
and:
Working under pressure.
Where possible, candidates should provide measurable examples of responsibilities and achievements.
Highlight Research Experience
Candidates should mention experience conducting:
Online research
Academic research
Genealogy research
Investigative research
or:
Professional information gathering.
Even research performed outside a formal genealogy role can demonstrate useful skills.
Highlight Client Experience
Previous client-facing experience is preferred, so applicants should make it visible on their CV.
Examples can include:
Telephone customer service
Retail
Sales
Hospitality
Administrative support
and:
Professional services.
Demonstrate Empathy
Because empathy is specifically mentioned by the employer, candidates should prepare examples showing how they have handled:
Sensitive conversations
Difficult clients
or:
Complex personal circumstances
professionally and respectfully.
Prepare for Interview Questions
Candidates should be prepared to explain:
Why genealogy or probate research interests them
How they manage multiple priorities
How they handle difficult client conversations
How they maintain accurate records
and:
How they work toward targets.
Applicants should also research the nature of probate and heir-tracing work before interviewing.
Application Process
Candidates should apply through the recruitment listing associated with the vacancy.
The source points applicants to a current recruitment listing for the:
Research Administrator
position.
Before applying, candidates should review the live vacancy carefully in case any salary, working arrangement, or application details have changed.
Response Time
Best4Business Group states that it aims to respond to:
Successful applications within 14 days.
Applicants who have not been contacted within that period are advised to consider their application unsuccessful.
Applicant Data
The source states that candidate details may be retained for:
12 months
under the company’s GDPR privacy policy.
Applicants should consult the relevant privacy notice for complete information about how their personal data is processed.
Equal Opportunities
The employer is described as an:
Equal opportunities employer
and welcomes applications from all groups.
Candidates should consult the current recruitment listing for any additional equal-opportunity information.
Application Deadline
The supplied information does not provide a specific closing date for applications.
Candidates should therefore apply while the vacancy remains active rather than waiting for an assumed deadline.
Because the employer aims to review successful applications within 14 days, applying early may be beneficial.
Final Thoughts
The Best4Business Group Research Administrator Job 2026 – Apply for a Permanent Hybrid Position in Cambridgeshire offers an unusual combination of:
Genealogy research
Probate research
Client communication
Administration
and:
Case management.
The successful candidates will join Best4Business Group in Cambourne, near Cambridge, on a permanent, full-time basis, with a hybrid working option available.
Employees manage their own caseloads, use genealogy and online research tools, contact identified individuals, secure and manage client engagements, liaise with third parties and maintain detailed case records.
The position offers a competitive salary alongside:
Performance-related commissions
20 days’ holiday plus bank holidays
A contributory pension
A share option scheme
A health cash plan
and:
Professional training opportunities.
A particularly attractive feature for candidates interested in legal and probate research is the opportunity to receive relevant training and potentially become a:
Recognised Paralegal for Probate Research.
The source does not specify a fixed salary amount, exact hybrid-working schedule, or application deadline. Candidates should verify these details through the current recruitment listing before accepting an offer.
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