ICT Assistant Opportunity at UNDP Belize 1: Enhancing Digital Transformation for Common Premises: Apply Now !
ICT Assistant Opportunity at UNDP Belize: Enhancing Digital Transformation for Common Premises
Closing Date: Thursday, 9 May 2024
Job Identification: 17506
Location: Belize,
Belize Posting Date: April 25, 2024, 04:39 PM
Apply Before: May 9, 2024, 03:59 AM
Job Schedule: Full-time
Agency: UNDP
Grade: NPSA-5 Vacancy
Type: National Personnel Service Agreement Practice
Area: Management
Bureau: Regional Bureau for Latin America and the Caribbean Contract
Duration: 1 Year
Education & Work Experience: Bachelor’s Degree – 2 years’ experience OR High School certificate – 5 years’ experience
Other Criteria: Bachelor’s degree requires 2 years of experience. High school diploma requires 5 years of experience.
Required Languages: English
Desired Languages: Spanish Vacancy
Timeline: 2 Weeks
Job Description
Background
At UNDP, Diversity, Equity, and Inclusion are fundamental principles. We value diversity to reflect the multitude of nations and cultures where we operate, foster inclusion to empower all personnel to contribute, and ensure equity and fairness in all our actions. Our approach ensures no one is left behind, emphasizing increased representation of underserved populations. People who identify with marginalized or excluded groups are strongly encouraged to apply. Learn more about working at UNDP, including our values and inspiring stories.
UNDP maintains a zero-tolerance policy towards sexual exploitation, abuse, harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Office/Unit/Project Description
Premises shared by UN organizations are an important component of the Secretary-General’s UN Reform Programme. The objective of common premises is to build closer ties among United Nations staff and promote a more unified presence at the country level in a cost-effective manner. Common Premises are considered a key enabler for common services and shared services between agencies and form an integral part of the United Nations’ efforts to harmonize common operations at the country level. For instance, co-location allows agencies to pool administrative and logistic services, thereby freeing up resources for development activities.
The UNDP is the manager of the Common Premise in Belize and provides support services to all Agencies and personnel resident within the occupied space. The Common Premise requires the support of an ICT Assistant to support UNDP and other Agencies for daily technical support.
The ICT Assistant plays a crucial role in the Common Premise as reliance on digital technology continues to increase in all office operations, projects, and program deliveries. The team drives the digital transformation efforts in the Common Premise to better enable, leverage, and deploy technology solutions that help implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to partners, stakeholders, and beneficiaries.
Scope of Work
The ICT Assistant shall demonstrate a client-oriented approach, tact, and the ability to work with people of different national and cultural backgrounds.
Summary of key functions:
Support the implementation of ICT management systems and strategies.
Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the Common Premise technology environment.
Provide inputs to Common Premise administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
Provide ICT help desk support to colleagues in other agencies.
Provide input to preparation of results-oriented workplans.
Support the use of ERP functionality for improved business results and improved client services.
Ensure effective functioning of the Common Premise hardware and software packages
Perform specific technical functions, including changing hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Provide technical support and make minor repairs of hardware and software components of ICT infrastructure and user equipment.
Assist in providing automation and digitalization support for Common Premise
Assist in the installation of commercial and in-house developed software and related upgrades.
Respond to user requests regarding network access and ICT resources.
Support network administration.
Monitor file server traffic, usage, and performance on a frequent and regular basis.
Assist in cloud-based backup and restoration procedures for local drives.
Provide support to users in virus detection, removal, and prevention.
Assist in troubleshooting and monitoring network problems.
Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
Monitor ICT infrastructure robustness and redundancy for Business Continuity.
Participate in the development and implementation of Disaster Recovery Planning (DRP).
Maintain the filing system ensuring safekeeping of confidential materials.
Ensure facilitation of knowledge building and knowledge sharing in the Common Premise
Participate and assist in the organization of training for the staff on ICT issues.
Provide sound contributions to knowledge networks and communities of practice.
Institutional Arrangement
The NPSA personnel will work under the direct supervision of the Operations Analyst.
Competencies
Core
Achieve Results:
Think Innovatively:
Learn Continuously:
Adapt with Agility:
Act with Determination:
Engage and Partner:
Enable Diversity and Inclusion:
Cross-Functional & Technical competencies:
Thematic Area
Name
Definition
Business Management
Results-based Management
Customer Satisfaction/Client Management
Working with Evidence and Data
Digital Awareness and Literacy
IT Customer Support
Network, Communication, and Infrastructure Management:
User Experience and Business Analyst
Keywords
Digital technology
Enterprise Resource Planning (ERP) systems
Technology hardware and software platforms/applications
Network administration
Minimum Qualifications of the Successful NPSA
Min. Academic Education
Min. years of relevant Work experience
Required skills and competencies
Desired additional skills and competencies
Required Language(s) (at working level)
Travel:
The following documents shall be required from the applicants:
Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.
Disclaimer
Important applicant information
All posts in the NPSA categories are subject to local recruitment.
Applicant information about UNDP rosters
Non-discrimination
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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